Terms of Service

ZapTasks Inc. ("ZapTasks", "we", "us") operates a Canadian marketplace connecting homeowners with independent service providers.

1. Acceptance

By using ZapTasks, you agree to these terms, our Privacy Policy, and any supplemental policies posted on the platform. If you do not agree, do not use the service.

2. Marketplace role

We facilitate bookings, tiered escrow payments, and dispute support. Providers are independent contractors responsible for their work, insurance, and compliance with Ontario regulations.

3. Fees

Homeowners pay no booking fee. ZapTasks collects a 10% platform fee on completed jobs, with an 8% rate available for larger licensed trades. Fees are deducted automatically from Stripe Connect payouts when funds are released.

4. Deposits & releases

Escrow milestones depend on job size: under $100 pays 100% upfront, $100–$500 uses a 50% deposit with the balance on completion, and projects over $500 rely on 30%/30%/40% milestones. ZapTasks may pause payouts during disputes until resolution.

5. Liability

We are not liable for indirect or consequential damages. Our aggregate liability is limited to fees paid to us in the preceding 12 months.

Privacy policy

We collect personal information needed to operate the marketplace, process payments, and deliver support.

1. Data collection

We collect account information, booking details, communications, and payment identifiers. Payment and payout details are processed and stored by Stripe.

2. Usage

Data is used for matching, messaging, analytics, marketing (with consent), and compliance reporting. We retain data only as long as necessary.

3. Sharing

We share relevant information with providers/homeowners involved in a booking, payment processors, analytics tools, and law enforcement if required.

4. Security

We use HTTPS, role-based access, audit logging, and Stripe Connect to protect sensitive data. Notify us immediately at privacy@zaptasks.com if you suspect unauthorized access.