Terms of Service

ZapTasks Inc. ("ZapTasks", "we", "us") operates a Canadian marketplace connecting homeowners with independent service providers.

1. Acceptance

By using ZapTasks, you agree to these terms, our Privacy Policy, and any supplemental policies posted on the platform. If you do not agree, do not use the service.

2. Marketplace role

We facilitate bookings, escrow-style payments, verification, and dispute support. Providers are independent contractors responsible for their work, insurance, and compliance with Ontario regulations.

3. Fees

Homeowners pay no booking fee. Providers pay a 15% platform fee on completed jobs, or 10% + $9/month for the Priority plan. Fees are deducted automatically from Stripe Connect payouts.

4. Deposits & releases

A 50% deposit is collected at booking and held via Stripe Connect. The remaining 50% is released upon homeowner approval. ZapTasks may pause payouts during disputes until resolution.

5. Liability

We are not liable for indirect or consequential damages. Our aggregate liability is limited to fees paid to us in the preceding 12 months.

Privacy policy

We collect personal information needed to operate the marketplace, verify providers, process payments, and deliver support.

1. Data collection

We collect account information, booking details, communications, and payment identifiers. Provider identity documents are processed and stored by Stripe.

2. Usage

Data is used for matching, messaging, analytics, marketing (with consent), and compliance reporting. We retain data only as long as necessary.

3. Sharing

We share relevant information with providers/homeowners involved in a booking, payment processors, analytics tools, and law enforcement if required.

4. Security

We use HTTPS, role-based access, audit logging, and Stripe Connect to protect sensitive data. Notify us immediately at privacy@zaptasks.com if you suspect unauthorized access.