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Terms of Service

ZapTasks Inc. ("ZapTasks", "we", "us") operates a Canadian marketplace connecting homeowners with independent helpers.

1. Acceptance

By using ZapTasks, you agree to these terms, our Privacy Policy, and any supplemental policies posted on the platform. If you do not agree, do not use the service.

2. Marketplace role & Brokerage

ZapTasks acts solely as a broker facilitating connections between homeowners and independent service providers. We do not perform, endorse, supervise, or guarantee any work. Providers are independent contractors responsible for their own work, tools, insurance, and compliance with local regulations.

3. Fees & Currency

All transactions are in Canadian Dollars (CAD). ZapTasks collects a flat 10% platform fee on every completed job, deducted automatically from the payment to the helper. Helpers, as independent merchants, are also responsible for Stripe's standard payment-processing fees on payments they receive.

4. Payment Authorization & Release

When a job is awarded, the homeowner's card is pre-authorized for the full job amount through Stripe. The payment is captured only when the homeowner confirms the job is complete. Helpers are the merchant of record for the services they provide: payments are processed by Stripe directly between the homeowner and the helper, with ZapTasks' platform fee deducted automatically. ZapTasks may pause or cancel payment capture while an active dispute is being reviewed.

5. Liability Disclaimer

ZapTasks is not liable for any work performed, nor for any property damage, personal injury, or losses arising from tasks booked through the platform. Users engage providers at their own risk. Card payment disputes and chargebacks are handled between the cardholder, the helper (as merchant of record), and Stripe; ZapTasks offers mediation in good faith but is not a party to the payment. Our aggregate liability is limited to the platform fees paid to us in the preceding 12 months.

Privacy policy

We collect personal information needed to operate the marketplace, process payments, and deliver support.

1. Data collection

We collect account information, booking details, communications, and payment identifiers. Payment and payout details are processed and stored by Stripe.

2. Usage

Data is used for matching, messaging, analytics, marketing (with consent), and compliance reporting. We retain data only as long as necessary.

3. Sharing

We share relevant information with helpers/homeowners involved in a booking, payment processors, analytics tools, and law enforcement if required.

4. Security

We use HTTPS, role-based access, audit logging, and Stripe Connect to protect sensitive data. Notify us immediately at myzaptasks@gmail.com if you suspect unauthorized access.